Kaus Insurance

A responsive e-commerce website that allows customers to browse through all products and easily filter data.
MARKET RESEARCH
UX DESIGN
UI DESIGN
BRANDING
USABILITY TESTING

BACKGROUND AND BRIEF

People need a simple, fast, and cheap way to buy insurance.

Kaus has been a successful B2B insurance provider for over 30 years on the market. KAUS wants to create a responsive e-commerce site to sell their insurance online, and specifically appeal to a younger demographic to expand their market. The business strategy is to keep their costs as low as possible by offering pre-established insurance packages to customers with limited customization. Since they have not worked in a B2C environment before, they want to refresh their brand and logo to be more approachable to everyday customers.

DISCOVERY AND RESEARCH

Competitive Analysis

I identified online competitors to realize their success and failures in selling insurance policies. I compared the strengths and weaknesses of top competitors and created provisional personas to help understand the target market. This analysis helped me understand what users will expect from websites.

USER PERSONA

Using the data I gathered, I developed a persona, empathy map, and storyboard that would be my touchstones throughout the design process. I created the persona of a typical insurance shopper based on market research and one-on-one interviews. My fictional user, Kate Davidson, helped me to visualize my user flow and user flow later on in my process.

INFORMATION ARCHITECTURE

Conducting Card Sorting

It was important to get the structure of the website right before digging into the wireframe sketches. Using a linear approach to each phase of the process, I conducted and delivered card sorting tests and results, created site sketches. Since KAUS Insurance is a new website, an open sort is a great way to see what categories would emerge from target users. The activity was completed by 8 participants within the target age group of 27-35.

BUILDING THE SITEMAP

It was important to get the structure of the website right before digging into the wireframe sketches. Using the categories from the card sort as a starting point, I plotted out the content of the new site. This site map is a high-elevation view of the site’s pages and overall information hierarchy.

CREATING TASK & USER FLOWS

Based on the site map and data from my research, I explored how the people using Kaus' site would achieve their goals. What steps would they need to take to say, buy car insurance? The user flow includes external factors such as how users are coming to the Kaus website and their potential exit points.

INTERACTION DESIGN

Responsive Wireframes

Transactions are the section where the user can access information about all completed and pending transactions. There's a simplified version of transactions on the dashboard to give the user a short overview of the recent transactions. However, to see all the details and filter transactions the user needs to visit the transaction screen on the navigation bar.

BRAND STYLE GUIDE & UI KIT

Designing a cohesive visual identity

While creating a contact list I came up with the idea that sometimes users want to request money not only send it. I implemented this feature on the contacts screen. Users can save contacts to avoid adding all the payment details every time they send or request funds to the same person. Furthermore, they can see some statistics such as how many contacts they have or how much money they send/received.

KEY FINDINGS AND RESULTS

After conducting the usability tests, I watched and listened to each recording and took notes about the participants' actions and comments. Through usability testing, I gathered some excellent unbiased results from the 5 test users. My next move was to create an affinity map to help me pull out key insights or pain points and a list of prioritized revisions for another design iteration (and future iterations).

RESULTS

Re-testing and Redlining

After the first round of usability tests, I validated that all users were able to complete the primary task at hand. However, there were a few areas that could be improved for overall user satisfaction and ease. But for now, the next steps are to evaluate the key findings from testing in order to develop priority revisions that can be tested again.In addition to re-testing the priority revisions, this will also be a prime opportunity to explore what the role of social sharing and goal setting could play in the wellness tracking experience.